He is not approachable and is rough to work with. Customer Satisfaction Positive Performance Evaluation Phrases. Paula understands the latitude to ensure customer satisfaction and does everything necessary to retain customers. What kind of attitude does he show? Customer Service Review Phrases for Unsatisfactory Work. Ken works well with members of his own team, yet he has an “us” against “them” mentality when it comes to others within the company. Bill needs to improve his work schedule. Bill does not show up on time in the morning and then leaves at his normally scheduled exit time. One of toughest tasks in the performance evaluation process is just getting started. Each offers the FASTEST way to finish your employee evaluations. Kevin has a difficult time thinking “outside of the box” and creating new and untested solutions. Try to use these positive, negative and self evaluation customer service phrases and examples to write a performance appraisal feedback. In fact, although virtually every business uses some type of review process, very few managers are trained to conduct reviews effectively. Having the right attitude for a job is a crucial part of “fit” for a role. Paula seems to shrink when she’s around others and does not cultivate good relations with her co-workers. Adapted from 2600 Phrases for Effective Performance Reviews by Paul Falcone. The sample of performance review phrases for customer satisfaction is a great/helpful tool for periodical/annual job performance appraisal. On occasion, Paula has made misleading statements that have needed to be corrected. His natural ability to work with people is a great asset to our team. Ryan holds on to too much and does not delegate to his team effectively. Tim does not understand the difference between “friend” and “coworker” and only wants to focus any energy on friendships and not building good working relationships. Beyond the paperwork and meetings, the art of providing performance review comments can be particularly tricky. Bob brings a level of enthusiasm to his job that few can. It’s not uncommon to feel overwhelmed with the responsibility of creating a document that could have lasting effects on your team. Other employees look up to Trudy for her customer service excellence. Cara is one of our most reliable employees who arrives on-time and leaves on-time. Joan is poor at communicating problem status before it becomes a crisis. Though George meets the letter of the law as far as our ethics policy is concerned, he frequently doesn’t meet the intent of the law. When hiring customer service focused staff, I used to remark that I can train job knowledge, but I can’t train attitude. ✓ He maintains a positive outlook and this is appreciated when making … Rachel understands the testing process and how to discover a solution to a particular problem. Having the right attitude for a job is a crucial part of “fit” for a role. Heather is reliable and does not have any attendance problems. Jeanne is often the last to offer assistance or help out in times of need. Customer Service Performance Review Phrases Examples. Jack makes people feel at home with him. Is his lunch hour really two hours? At a bare minimum, Tom needs to improve his communication skills with his co-workers. Jim is a creative guy but he has a tendency to act before thinking. Harry is continually late for work and should improve this area by focusing on showing up on time each day. George’s position requires him to have sufficient technical skills, however, he does not speak up during technical meetings to discuss potential solutions. Ben consistently fails to properly notify team members about impending changes or other required information. Ever since Jim was promoted to supervisor, he has been “too busy” to assist his employees when they need an extra set of hands to help. Paul’s team feels discouraged as he often “shoots down” creative ideas without any explanation. His daily work ethic is a standard which others should follow. Julia is willing to do whatever it takes to get the job done – even perform tasks or jobs that are not her own. For the most part, Lenny is a personable guy, but when he gets upset, his attitude turns shocking. One of Jane’s core strengths is her ability to immediately connect with someone. The best type of performance management relies heavily on the type of constructive criticism you provide your staff. How well does the employee cooperate with fellow team members, managers, and customers? Allison is excellent at keeping written information about her assignments and projects. Teri can handle the run of the mill customer service situation, but the more complex issues seem to cause her to freeze and not react. And of course for other core competency descriptors, look no farther than The Performance Appraisal Tool Kit or Paul Falcone’s bestselling 2600 Phrases for Effective Performance Reviews (AMACOM 2005). Lenny needs to balance his personality out and not react so much to negative events. His firm stand on principles is to be commended. Ethics may not seem like a difficult topic, but many managers struggle to come up with the right words to use on the performance review. His constant cheer helps others keep their “enthusiasm” – both positive and negative – in check. Customer Service is a key attribute in every job – especially so in customer facing jobs. An essential part of employee feedback is choosing your words carefully for maximum impact. Trina took several more personal days than permitted and was frequently not here when needed. Just enter a name, gender, and rating for up to 30 categories. Bill always ensures his employees adhere to their lunch schedules and breaks. Customer Service: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce. Walter creates an exciting atmosphere for his team: one in which new ideas are rewarded and encouraged. Performance appraisal time is often very stress filled. Make sure your statements are performance and not personality based. Frank can be counted on to carry out assignments with careful follow- through and follow-up. Paul should be more willing to listen to ideas before he rejects them outright.
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