1 St Georges Terrace, Perth WA 6000, Australia Tel: +1800 681 118 Email: reservations@perth.duxton.com.au As with many hotels in Australia (in my experience) TV channels on offer in the room are very limited.Although not a huge food and beverage selection is available, I make it a point to do breakfast buffet in this hotel as I personally enjoy the atmosphere. The space holds up to 45 people for sit down dinners and up to 50 for a stand up cocktail event. Comfortable bed and a great view over the Swan river.The club facilities were however subpar when compared to other hotels/resorts we have stayed at. Bruce D, General Manager at Duxton Hotel Perth, responded to this review. Your comments will be used to help us in our ongoing efforts to continually improve our facilities and services.My apologies for the unnecessary noise coming from the room next door. a 22% service charge and applicable sales tax will be added to the retail price of all items. Dear queenoftartars,Thank you for your sincere review and I will ensure that the housekeeping team is commended for their service excellence.Kind regardsBruce G. DoigGeneral Manager. A simple request for a news paper at breakfast appeared to be too much to ask for....so was a smile from the staff!TIP : Do not forget to try the "Fresh Mango youghurt" at breakfast (Out of this world! Very average hotel: Duxton Hotel Perth - See 1,409 traveller reviews, 423 photos, and cheap deals for Duxton Hotel Perth at Tripadvisor. ).Hotel bar is a nice place for a few drinks with colleagues. If you are planning a large group dinner for a corporate event or family gathering, our Private Dining options at The Duxton are ideal. Again, service staff are not the friendliest. Staff are Just doing what they have to do and that all. The room was large enough for our needs and very clean. All prices are inclusive of GST. Your comments are valued!Kind regardsBruce G. DoigGeneral Manager. The items were returned later that day. Room was spacious and well appointned. The hotel offers 306 rooms and suites with extensive facilities. The room was large enough for our needs and very clean. NegativitiesIssue one Arrived Duxton Hotel PM hours 1 Oct ( Having travelled all day, Katherine / Darwin, Darwin / Perth). just give us your order and tell us what time you want your breakfast served and we will be delighted to deliver it within 15 minutes of that time. We only got 2 channels on the TV.We complained to reception who were quite rude and didn't do a thing to rectify it. The club lounge offered a somewhat limited choice of canapes and beverages and quality was only ok. I believe the Duxton Hotel is not treating all guests with its 5 star rating and believe that the rating is only SELF RATED. I read some negative reviews online before we went but I must be honest they were incorrect. Review tags are currently only available for English language reviews. The fully equipped fitness center features a sauna and steam room. It looks impressive but has only 3 STAR treatment for those not booking its function facilities. Review tags are currently only available for English language reviews. All staff went out of their way to make us welcome. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Old tissues on the floor, the bathroom tap didn't even work. Supplied. I can also understand how frustrating it must have been to continually have to ask our Housekeeping staff for items that should have been set up in your room for the remainder of your stay.I have personally reviewed your comments and suggestions with my Duty Managers and the Executive Housekeeper and we are reviewing our procedures to ensure that the problems you endured will not happen again the future.Although I cannot undo what has transpired, I would like to offer you my assurances that we take all feeback seriously and will strive to ensure that we maintain the five star service the Duxton is renowned for.Yours SincerelyJason BelbinFront Office Manager. Conclusion and observation I believe that the Duxton Hotel in Perth has aligned its business direction with weddings & functions catering for accommodation as a side aspect. Sign-Up. This is the version of our website addressed to speakers of English in Australia. Iron & ironing board. Supplied. Stayed at Duxton a few occasions. Hotel Duxton Singapore - 4 star hotel. more. Restaurant is a good size, not too big and the menu is modest.Food is as expected for the price.Bathroom,beds all fab,Bathroom especially is luxurious and good sized shower.Standard fridge,mini bar deal,Standard TV deal and stations.We stayed 8 nights over Christmas,booking early getting a competitive rate and not including valet parking we were well pleased with our accommodation.Comparing our experience at the Duxton with other Hotels we have stayed in and paid twice as much for the same service and hotel services obviously we are very pleased,even the washing machine and dryer and washing powder was free!. See 1,417 traveller reviews, 423 photos, and cheap rates for Duxton Hotel Perth, ranked #21 of 76 hotels in … This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Using the outside seating in the Lobby bar was not an option as with the prevailing winds it felt like you were seated in a smoking room. We received good service from the staff. 3.Why have a duty manager that has no person skills. We stayed in the Duxton Hotel, Perth for 5 nights in December 2017 as part of our holiday.We arrived at the Duxton Hotel at around 6.30am on the day of our check in and it immediately exceeded our expectations. The Duxton Hotel Perth is very popular with tourists and business travellers alike. I have got the feeling they are not interested going that extra mile.Rooms are very clean and of average size. I would definitely recommend this Hotel. (R̶M̶ ̶4̶7̶0̶) RM 366 for Duxton Hotel Perth, Perth. The items were returned later that day. Room … Sitemap Duxton Hotel Perth. Duxton Hotel Perth: Loved it - See 1,405 traveler reviews, ... Great hotel, spacious, great room, super service over twelve days. Waited for 45 minutes until the room was finally ready.The room was DIRTY! Stayed at Duxton a few occasions. It looks impressive but has only 3 STAR treatment for those not booking its function facilities. The outdoor pool and spa are very attractive and the spa is super hot, a bonus! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Please see our partners for more details. 2.Why are the Duxtons processes so poor as to NOT know the number of patrons registered in each room. Be up to date . All rooms include cable TV and most have views over the Swan River. We received good service from the staff. Waited for 45 minutes until the room was finally ready.The room was DIRTY! I would definitely recommend this Hotel. His response was for us to get some sleep we would have to move rooms.At 0330 WE had to unpack our room and repack our suit cases whilst the concierge waited at the door for our bags. Danish, pastries, muffins, toast; cheese, fruit, fruit compote, seafood; also different potatoes dishes, meat & eggs; yogurts, cereals, ethnic dishes; it was endless!!! Home; Rooms. The duty manager seamed blasé and dismissed my concerns as trivial. once again Housekeeping seamed to be inconvenienced to have to come and service our room at 1700 hrs On returning from the Lobby bar to allow house keeping to service our room we found that our room had been down sized to support 2 guests again. A simple request for a news paper at breakfast appeared to be too much to ask for....so was a smile from the staff!TIP : Do not forget to try the "Fresh Mango youghurt" at breakfast (Out of this world! Continue your visit to www.tripadvisor.com.au. The room had all the expected conveniences including A/C safe, wifi, toiletries, fridge etc. Below is My report to the travel agent on return to the NT & The response from the Duxton managment.My ReportAs per telephone conversation am hrs 10 Oct. Staff are Just doing what they have to do and that all. Room was spacious and well appointned. <3I stayed in 2015 December 6th at Room 404. I can also understand how frustrating it must have been to continually have to ask our Housekeeping staff for items that should have been set up in your room for the remainder of your stay.I have personally reviewed your comments and suggestions with my Duty Managers and the Executive Housekeeper and we are reviewing our procedures to ensure that the problems you endured will not happen again the future.Although I cannot undo what has transpired, I would like to offer you my assurances that we take all feeback seriously and will strive to ensure that we maintain the five star service the Duxton is renowned for.Yours SincerelyJason BelbinFront Office Manager. more. Your comments are appreciated and I will ensure that the team are commended for their service excellence.Kind regardsBruce G. DoigGeneral Manager, This is the version of our website addressed to speakers of English in the United States. The shower could have been cleaner but that’s the only thing I noticed that wasn’t great. Back to top. I read some negative reviews online before we went but I must be honest they were incorrect. Comfortable bed and a great view over the Swan river.The club facilities were however subpar when compared to other hotels/resorts we have stayed at. I have got the feeling they are not interested going that extra mile. If you are planning a large group dinner for a corporate event or family gathering, our Private Dining options at The Duxton are ideal. In a previous occasion I was promised my preferred details would be in hotel reservation system for a smoking room, however there were no allocation as per my request this time round too. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Payments made by partners impact the order of prices displayed. The cleanliness was such the my wife would not allow my daughter to use the facility. The space holds up to 45 people for sit down dinners and up to 50 for a stand up cocktail event. 24 hour extensive beverage menu. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. My wife and I recently had a weekedn at the DUxton in a club room. Front office staff are neither friendly nor helpful. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Your comments will be used to help us in our ongoing efforts to continually improve our facilities and services.My apologies for the unnecessary noise coming from the room next door. His response was for us to get some sleep we would have to move rooms.At 0330 WE had to unpack our room and repack our suit cases whilst the concierge waited at the door for our bags. The bed was very comfortable and the room was quiet.We didn't use the pool, which looked quite small, but the gym was spacious and very well equipped with cardio, weight machines, which we used a couple of times. The menu has something for everyone. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Again, service staff are not the friendliest. Issue three03 Oct 11 On returning to our room pm hours we found dirty cleaning products left in our room (NOT IN THE BINS) and our room had been again down sized for two guests.I attended the front desk and advised the duty manager of our frustration that every time my family required to shower etc that we had to call housekeeping and wait for the staff to supply essentials.I informed him that we were getting 3 star service in a 5 star facility and if we hadn't booked a package through the travel agent we would have reduced our stay and departed then and there.
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