Quick delivery and pleased with the product. I ordered a black hoody by a certain brand and received a grey one by another brand - am still awaiting a refund. Shop more legitimate sites like ssense.com and mrporter.com where their customer service is far more superior to this site. From PHIL especially and Noreen and Stephen who is useless himself. 5 stars, couldn't have been a better transaction experience. Quick delivery and pleased with the product. Bought a pair which duly arrived on the day/time stated. Definitely purchasing from this company again. Ordered two cardigans from END website. Any issues were quickly resolved with sale prices honoured and re-delivered just as quickly. | Read 61-80 Reviews out of 20,836 Shopped at END for a few years and always provided excellent service (delivery on time, handy on web chat support etc) Would be helpful if there was an ability to use credit notes online After an admission that they failed to deliver my order for (which was a gift) for no valid reason, the "customer service" team have been extremely dismissive (in particular the "head of customer service" despite their own admission of fault. Unfortunately, we only operate as a retailer at the moment and do not offer wholesale purchases. Item arrived quickly and in great condition as you would hope and expect. also ranks 351st among Men's Clothing sites. I was fairly surprised. I just drew one pair and bought another and both delivered very quickly. Super terrible! Product quality is as advertised. Product quality is as advertised. Shopped at END for a few years with excellent service. Avoid and use farfetch or mr porter. Fast delivery and packaged beautifully! Bought a pair which duly arrived on the day/time stated. Happy with service. He followed through and kept me informed at all stage of the process as END. Seriously you should do us a favor and stop your business. I love Landsend clothing. The packaging was superb it was delivered on time I had no issues what do ever I entered the draw on the app and when I won it was smooth sailing and would definitely recommend. Their customer service was about as terrible as their shipping/returns/product quality... To find more information about reviews and trust on Sitejabber.com please visit. Learn how to stay safe during COVID-19 in our new guide: The packaging was superb it was delivered on time I had no issues what do ever I entered the draw on the app and when I won it was smooth sailing and would definitely recommend. Matt was very helpful with an item of clothing that developed a fault after a few wears. Scamming International Customers with Hidden Policies. Okay thanks, do you think self-clearing customs is worth the effort? I just drew one pair and bought another and both delivered very quickly. I had seen some very negative reviews on this site and so was fairly concerned when I placed the purchase, only to find that those negative reviews were completely INACCURATE! Useful. I paid £180 for a hoodie online and received an empty package. Paid $126 for duties/customs. Since the billing and shipping addresses were different the purchase coulnd't be finalized. End refused to take accountability of it so I’m going through the long process of charging back. Placed an order for a pair of Nike SB Shanes from Singapore on the 17th of July, received an email that the order was shipped on the same day and I could expect delivery on the 20th (as unlikely as that sounds). Placed an order and I wasn't even being notified that it was put on hold due to system fault. Whether you are attending prom for the first... We’re in this together! Fast delivery and packaged beautifully! Easily the Best Multi-brand clothing site in the UK! Very quick and straightforward when handling returns and delivery. I assumed it was some import tax as I am from the United States, but every single time I tried to talk to a customer service agent through email, they were less than helpful. Every question was met with an inability to answer, and all I wanted to know was a breakdown of the pricing. Eventually, the issue was resolved and I was offer the option of a refund or an exchange. All rights reserved. I ordered a black hoody by a certain brand and received a grey one by another brand - am still awaiting a refund. Fast delivery and packaged beautifully! Very quick and straightforward when handling returns and delivery. © 2020 Trustpilot A/S. Don't buy from END, find other boutiques, Gain trust and grow your business with customer reviews. Share review. All rights reserved. Bought a pair which duly arrived on the day/time stated. Definitely purchasing from this company again. Thank you for your Trustpilot review. Definitely purchasing from this company again. 26 reviews. Hoodie drawstring was defective so I returned it and asked for an exchange for a new, non defective one. Quick delivery and great service. I have tried to place an order five times now through paypal and it keeps going back to the same page. Happy with service. Terrible horror: extremely poor customer service. Lands End said I must pay a $6.95 return shipping charge, even though the product is apparently mis-sized, "That is the policy." I have just received my latest order and a few points to comment: 1. I just drew one pair and bought another and both delivered very quickly. ARE YOU SERIOUS?! Embed review. Product quality is as advertised. Quick delivery and great service. Scam items from a scam website that is stupid and a waste of money and time. END. 68 reviews of Lands' End "It is quite annoying when your child's school uniforms are made by Land's End. Customers beware that you will not receive your purchases and the customer service team will do very little to assist. Bought a pair which duly arrived on the day/time stated. Really great experience! Read real customer ratings and reviews or write your own. After not hearing back from them, I reached out again and all of a sudden the method changed. END. Ms. Nicole Kuschef was exemplary for customer service and she helped a lot with my pretty unique inquiry. Claim your listing for free to respond to reviews, update your profile and manage your listing. Amazingly fast postage. Any issues were quickly resolved with sale prices honoured and re-delivered just as quickly. Essentially I paid $50 to end up with nothing and End is all the less affected. Not to even mention their terrible customer service. Really does feel like you’re buying from a luxury retailer (which you can’t say about some of the others!!!). We do value your feedback though and hope you continue to shop with END. I was fairly surprised. Matt was very helpful with an item of clothing that developed a fault after a few wears. Great selection of sneakers! Unfortunately, the watch came with a small scratch on the front (must have been an oversight by the watch company's QC). Instead of the ordered item, I received another one, half the price. © 2020 Trustpilot A/S. I understand the shipping and import taxes, but not only was I left in the dark about this prior to my entry into the raffle, but even after owning the shoe they still refused to help me understand and we're completely disinterested in providing any help. Wtn the Draw - charged and then refunded as the shoe was probably smuggled to someone else. Product quality is as advertised. I wanted to thank Matt at customer service. Amazingly fast postage. We’re in this together! While it was already an inconvenience due to the unexpected withdrawal of cash, I am furious at the fact that a £180 shoe, which when converted is about $230, would have set me back $282. Fast delivery and packaged beautifully! They sent me back the exact same defective hoodie. I am reviewing the disgraceful practices of the "customer service" team at End Clothing. Its true what they say, always leave a paper trail! Any issues were quickly resolved with sale prices honoured and re-delivered just as quickly. Slight delay in delivery, but order came came perfectly within 1 week. I was fairly surprised. ), and item exactly as described. Quick delivery with good email updates on progress. Blamed the system... Everything is good until you need to return an item. Really great experience! Great selection of sneakers! © 2020 Trustpilot, Inc. All rights reserved. Very quick and straightforward when handling returns and delivery. What a joke?!?! They use to be more modest prior to Sears purchasing them, but you can still find modest skirts and shirts for women. Prom season is here, and you deserve to look and feel amazing for your big party! Paid $86 in customs and duties the 2nd time. Needless to say, with all of the contact I've had with them and looking at their policy, I will be moving forward with legal action AGAINST End. They just lose another customer! ), and item exactly as described. I am very happy with the shoes and service. Amazingly fast postage. Eventually, the issue was resolved and I was offer the option of a refund or an exchange. I purchased a watch from END for my boyfriend's graduation. If you order it off the internet, you're going to have to pay shipping cost which is really expensive. Ms. Nicole Kuschef was exemplary for customer service and she helped a lot with my pretty unique inquiry. Really great experience! The last time I order from END. Awful company with horrible staff and even worse ethics. Share. I wish I didn't have to rate them any stars. END. I am very happy with the shoes and service. Service was swift with clothing being despatched on day of … Happy with service. The most common issues with END. 5 stars, couldn't have been a better transaction experience. Stay safe with our COVID-19 guide. 117 friends. They send me my shoes with a torn box, contacted their customer service and there is nothing they can do. Item arrived quickly and in great condition as you would hope and expect. Really does feel like you’re buying from a luxury retailer (which you can’t say about some of the others!!!). was liaising with the item’s brand. I live in BC, got the shoes in four days and paid $27 customs fee (no more than what regular taxes would have been). Really great experience! Avoid End clothing! The most interesting thing is that the incorrect thing was packed in the correct packaging (from the very thing that I originally wanted). And all of a sudden I need to obtain this information to REOPEN the claim? Fast delivery and packaged beautifully! I initially placed the order on Dec 3,2019 on the basis that it would arrive by Dec 5,2019 (as stated on its order page: "Order now to receive [date]"). He followed through and kept me informed at all stage of the process as END. Is! Quick delivery and great service.
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