I've seen people who are like that with credit cards. To this I replied: " You ought to write to your congressman and representative because they saved your life today. The ice dispenser broke at the fast food joint I used to work at. Sure, there are many kinds of customers - from the A-listers of the category who seem to be very understanding of your position, to those rude people who disregard you as a human being at all. in the mean time, i found this rather amusing, and related to the new post! A man was eagerly following me waiting to see what animal I had inside the carrier. The half sandwich or the whole sandwich?". You have far more opportunities to say the right thing and create an outstanding experience. "C: Brief silence. :) (Conversation that never ends. I worked as a lifeguard at a public pool last summer. It doesn't need to be plugged in! Instead, make the customer feel you're working together to make things right. I bet you were about to correct me on that weren't you?Me:...Customer: I want the strawberry one. Had an argument with a customer that there is no such thing as a uppercase "5". Don’t leave wiggle room with tentative language such as, “We’ll shoot for Monday.”, Also say, “Monday means Monday,” or “It will be complete Monday.”, A sincere thank you from one person to another in a business relationship is much better than the annual holiday card or marketing promotion that says, “We appreciate your business.”, Also say, “It’s always nice to work with you,” or “I appreciate helping customers as good as you.”. Like what? ... where retail veterans post transcripts of their worst customer interactions. She just wants another controller. Just by reading her order I got all the calories I need in a day.. :P, Working in Hotels I have meet quite a few dim bulbs.One night a woman stormed into the lobby screaming about how our parking garage did not have enough clearance for her jacked up hummer. I'm not actually allergic. Customer ordering a dozen donuts:Customer: I want the sprinkle donutMe: Would you like the strawberry or the chocolate one?Customer: Do you just like hearing yourself talk?Me: I just wanted to get the right oneCustomer: I bet you always have to be right, don't you?Me: I'm sorry I-Customer: I want the purple one! Do you see a man in a green apron waving at you?” [begins waving at her]“Yes.”“That man is inside a Starbucks. Also say, “Let’s get this fixed right now,” or “I know what to do.”. What Is The Worst Movie Theater Experience You’ve Had? That or they didn't even open the browser and just had email program open. Also, the many counts of inappropriately funny service clients got. (The flavor no one ever wanted) Im allergic to artificial grape" i get a cool super sour candy spray. The responses make a very good case for the idea that everyone should have to wait tables at least once in their life. Customer: “At the bottom of a lake.”—sunghooter, New ’80s American Girl Doll Is Making All Of Us Feel Like Antiques, Parents Share The Unbelievable Stuff They Have To Tell Their Toddlers (20 Stories). I pretty much wanted to shoot myself in the head. I informed him that campus security would be called to escort him off campus if he did not comply. During one busy day a woman came up to me with a crying kid, probably about 5 years old, and said (exact quote) "my kid is pissing me off, watch him for me while I go get some things.". I once had a woman accuse me of discrimination against people with glasses because I wouldn't verbally read our entire store refund policy to her....while I was wearing glasses. I watched a customer pull up, whip her door open and slam it against the large, shiny silver pole that protects cars form running into gas pumps. Jump in and pull him out. Oh... call centers. Worked at a gas station. Working as a hostess in a steakhouse.Me: the wait will be about 30-40 minutes.Customer: gestures toward closed section of tables but there are four tables right there. I used to work at a book store. I chalk it up to human error and tell him we can get started in a few minutes anyway.Him (after a brief silence): "So about how long to these appointments take? So I told her if she did that I was going to take her kid to customer service and tell them he was lost and have them page her until she came back. learn how i landed right back where i started. When employees say the right thing with a sincere tone, they set the stage for great interactions and better memories. You also never stop and listen to yourself complaining that the ice is too cold, or something. "But your shop can take it back anyway right?" ""So....you don't have a coupon? Customer: I CAN'T HEAR YOU OVER THE TV!!! Whatever. You don’t have to take responsibility for a mistake or miscommunication, but when customers contact you, they do expect you take responsibility for an answer or solution. She then proceeds to furiously get out, scream with her head facing the heavens, and run into the gas station telling me I need to be more careful where I place those.The thing has been cemented into the f***ing ground for over twenty years. Let them know that you know they’re loyal. I'm going to Lowe's. He grabs the container and notes how big the spider is which freaks her out a little bit. When I was working at Krispy Kreme. 15. Is it underground or something?”[looks out the window and sees a woman who looks lost]“Ma’am, turn to your left. We can't give something that we don't have in stock anymore. I suggested grilled salmon. Froggy. “Can I still have it?” I was working at Hollywood Video for a while. "C: "I got a computer from you guys to use for school 2 weeks ago. Stick with being friendly, efficient and smartly dressed - the tips will be there. After ringing in his selection of Cabela’s hunting, Nascar racing and UFC fighting he paid and left.Several hours later the man returns! We respect your privacy. At a garden center: "Some of your plants are wet. "The rest of the conversation went something like this:Him: Where are your movies!? And, that brings me to the second more important thing to say. Say for example someone ordered a stapler, we would offer them staples to go with it. Funny things to say to customers? They were both weird. May the odds be ever in your favor. When he tried to explain that he can't play it without the console they said he was 'ungrateful'. Customers might also say they are ‘just looking’ because they don’t want to interact with anyone as they shop. I ask her to make sure the cables are all hooked up correctly. !” Of course, he doesn’t know the name of ‘the disc player’ that he bought was. It was brown near the armpits and an underwire was poking out of the fabric. NO MEAL.Me: Ma’am.. those three items together are a meal. I think God looks after some people because they really are too stupid to make it on their own. The deal says any two footlong sandwiches for $12! "I ordered pancakes. haha, Reblogged this on The Life and Times and commented: Everyone knows customers are the worst, unless they’ve only ever been customers their whole life. But they do hope that person will know where to look. He handles it properly and explains that sometimes bugs do come in on the fruit and that he was sorry that happened. ""I don't drink, I'm just sipping.". "Me : "...no, it's physically disconnected, you need to plug it in. Then he kept pressuring me to answer how I lived with myself, as if he really needed to know. Big circle button on the bottom.Idk. I do this at home, but you can't put it in a pizza oven LOL, "What time does the 5 o'clock ferry leave? He asks all these questions about which one I think is better and whether I recommend one or the other and a bunch of other inane stuff and all I can tell him is that the ONLY difference is the extra step and about $5 in price. I worked geek squad once and a customer told me his ipod gave his jeep a virus and that’s why he was having engine trouble now. ", My BIL used to work cell phone sales. Tell customers when and how you’ll keep them updated on something that’s not resolved, then do it. By subscribing, you agree to the terms of our Privacy Statement. How do you get the size right for the frames if I don't have them? “We can’t admit fault,” they say. Or the person who got their testicle trapped in a piece of IKEA furniture. He asked me "Where are your movies." In this situation, the proper response is "I like keeping food on my table and a roof over my head far more than I like you, so no, not going to happen. Also say, “I will email you status reports every morning this week until it’s fixed,” or “Expect a call from me on Thursday with this week’s progress.”. A woman was complaining about some food that wasn't good and wanted her money back. It's why you all losing money. Lol. "Man, ya'll don't know how to treat customers. Just to name a few … 75% continue to spend more because of a history of great experiences More than 80% are willing to pay more for the great experiences, and You can read more about it and change your preferences, I work at walmart stocking shelves in the grocery department. They didn’t have wireless network capabilities nor did they have SD card readers built in. Use them however you like! Here are 11 of the best things you can say to customers — plus some twists on them: 1. Nor would I! Like the funny story where persons' dog turned pink after washing it with Tesco's pet shampoo for example. Good things happen when you give customers an outstanding experience. Thanks!!! The quality of the interactions customers have with front-line employees has a huge impact on their experiences. "This stops me. C1: "I'm allergic to anchovies, so no anchovies on my Caesar salad. I can charge you separately for more money if you want but a meal is cheaper. Warranties don't cover stupid. Customer ordering a dozen donuts: Worked at a cellphone store next to a Chase bank. one particularly hot day a customer comes in and sets his tank down next to me and asks for a fill up. How can I help you?”“Yes, where are you located?”“We’re at the corner of Main and Magnolia.”“And where is that.”“Do you know where Main Street is?”“Yes.”“Do you know where Magnolia Avenue is?”“Yes.”“That’s where we are.”“Well I’m standing at that intersection and I can’t find your store.
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